Refund Policy
REFUND POLICY / CANCELLATION
Snet IT Services OOD (LLC) is a Limited Liability Company which has its head offices at Sofia, Bulgaria, 103 James Boucher Blvd., VAT Number BG204426946 and is a company of rendering cloud services and IT services to customers through its marketplace https://store.snetit.eu that belongs to " Snet IT Services". The terms of use are governed by European law and the laws of International Trade. Any dispute shall be settled under the jurisdiction of the courts of Sofia, Bulgaria. If any of these provisions is held to be unenforceable or excessive, the remaining terms of use of this page and conditions of privacy remain in full force.
Snet IT Services provide access to a variety of cloud services and internet services through this website https://store.snetit.eu subject to the following terms and conditions. Snet IT Services reserves the right to revise these terms, conditions, and the services from time to time as Snet IT Services sees fit, without any notice. Users who violate these terms and conditions will have their access cancelled and may be permanently banned from using the Site or any services provided by Snet IT Services. Users should check these terms and conditions periodically. By using the Site after we post changes to these terms and conditions, you agree to accept those changes, whether or not you have actually reviewed them.
You may request a Full Refund or Cancellation of your product / automatic subscription renewal purchase from Snet IT Services for any reason during the refund period applicable to your product type or service as below:
- Acronis Services. For annual billing services your refund request must be made within thirty (30) days from the purchase date
- Acronis Services. For monthly billing service your refund request must be made within fourteen (14) days from the purchase date.
- Shared Hosting Services. For annual billing services your refund request must be made within thirty (30) days from the purchase date
- Shared Hosting Services. For monthly billing service your refund request must be made within fourteen (14) days from the purchase date.
- Office 365 Services. For annual billing services your refund request must be made within thirty (30) days from the purchase date
- Office 365 Services. For monthly billing service your refund request must be made within fourteen (14) days from the purchase date.
Users Restrictions / Obligations
The user is obliged to use the services only according to the law, as it is in force at any time. Snet IT Services reserves the right to suspend or stop the rendering its services in case that the user does not comply with the conditions or policies, or in case that Snet IT Services discovers any suspicious activity of misuse by the user. At the same time Snet IT Services reserves the right to seek any sort of compensation that has been suffered from this cause.
User must always keep the passord safe. In the event of any loss or damage that may result from the incorrect operation of the service, based on the codes, Snet IT Services is entitled, automatically and without judicial mediation to terminate the service to this user without paying any compensation to him.
Snet IT Services reserves the right to cancel or suspend the operation of the Services or the access of the customer or any user access to the software provided by Snet IT Services in connection with the rendering of the Services, in case that Snet IT Services has the obligation to so (1) where required by law, (2) upon a judgment of a competent court or (3) when Snet IT Services has well - grounds reasons to believe that the user is involved in any fraud or other illegal activity in connection with this Agreement.
