You may request a Full Refund or Cancellation of your product / automatic subscription renewal purchase from Snet IT Services for any reason during the refund period applicable to your product type or service as below.

• Acronis Services. For annual billing services your refund request must be made within thirty (30) days from the purchase date
• Acronis Services. For monthly billing service your refund request must be made within fourteen (14) days from the purchase date.
• Shared Hosting Services. For annual billing services your refund request must be made within thirty (30) days from the purchase date
• Shared Hosting Services. For monthly billing service your refund request must be made within fourteen (14) days from the purchase date.
• M-Files Services. For annual billing services your refund request must be made within thirty (30) days from the purchase date
• M-Files Services. For monthly billing service your refund request must be made within fourteen (14) days from the purchase date.
• Microsoft 365 Services. For annual billing services your refund request must be made within thirty (30) days from the purchase date
• Microsoft 365 Services. For monthly billing service your refund request must be made within fourteen (14) days from the purchase date.
• YUBICO Keys. Items purchased directly from store.snetit.eu are eligible to be returned within 30 days of receipt if the keys are functional and not damaged. Your payment method will be credited the full amount for the merchandise returned minus associated restocking and shipping fees if applicable. The following return instructions apply only to Yubico products purchased online at store.snetit.eu. If you have purchased Yubico products through other online channels, such as Amazon or another Yubico reseller, you should contact Amazon or the reseller directly for their return instructions.

  Restocking fees up to 9 keys.There is no restocking fee for the return of up to 9 keys.

  Restocking fees for 10+ keys. A 10% restocking fee will be applied for the return of 10 or more security keys.

Users Restrictions / Obligations

The user is obliged to use the services only according to the law, as it is in force at any time. Snet IT Services reserves the right to suspend or stop the rendering its services in case that the user does not comply with the conditions or policies, or in case that Snet IT Services discovers any suspicious activity of misuse by the user. At the same time Snet IT Services reserves the right to seek any sort of compensation that has been suffered from this cause.

User must always keep the passord safe. In the event of any loss or damage that may result from the incorrect operation of the service, based on the codes, Snet IT Services is entitled, automatically and without judicial mediation to terminate the service to this user without paying any compensation to him.

Snet IT Services reserves the right to cancel or suspend the operation of the Services or the access of the customer or any user access to the software provided by Snet IT Services in connection with the rendering of the Services, in case that Snet IT Services has the obligation to so (1) where required by law, (2) upon a judgment of a competent court or (3) when Snet IT Services has well - grounds reasons to believe that the user is involved in any fraud or other illegal activity in connection with this Agreement.